Bus Route Review 17 and 28

Public feedback for bus routes 17 and 28 closed on 5 December

Latest news

Thank you to everyone who had their say in our service review of Route 17 and Route 28. Your thoughts, ideas and opinions have helped us form the Council recommendations regarding these routes. Public feedback is an important part of service reviews and further details about the process are outlined below.

The service review of routes 17 and 28 has been presented to the Environment Canterbury Council and recommendations have been approved. This means that the local share of the funding has been approved.

We are now in negotiations with Waka Kotahi to secure the national share of the funding before we can confirm when these improvements will be implemented. Once funding is confirmed we will be able to order our new electric buses which will then be built and delivered.

Council has approved the following:

  • Changing the 17 and 28 routes to a high frequency Port-to-Port route and the new Northwood to Huntsbury route

  • The purchase of seven additional electric buses

  • A two-year trial of the Port-to-Port route with alternating services to Ara and Brougham St/Colombo St on weekdays

  • The Port-to-Port servicing the airport terminus stop and removing this stop from route 125

Why can’t we implement the changes now?

Public Transport is funded through four different sources:

  1. Fares

  1. Targeted ratesthis is the local share administered by Environment Canterbury

  1. Central government grants – administered by Waka Kotahi

  1. SuperGold card – funded by the Crown


New buses to cater for increased trip frequency will be ordered once funding from the government is confirmed.

What does this mean for the public?

The procurement of new buses is expected to take up to nine months, as long as there are no major supply issues. Implementation dates for the new routes will be decided following the confirmation of government funding.

What did public consultation tell us?

We had an excellent response with 695 people providing feedback.

This told us that:

  • 86% supported the Port-to-Port route

  • 91% supported the Northwood to Huntsbury route

  • 87% supported the proposal to increase bus frequencies

  • 70% said they would be willing to pay more through local rates to enable more of the bus fleet to be electric.

Why have we decided to trial an alternating route for the Port-to-Port service?

While 88% were in favour of the proposed route travelling past Ara, there were also 22% who had significant feedback and concerns about the service not going via the Sydenham shops and Brougham St. Due to this feedback, we considered several different route options, and a recommendation was made to Council. For the two-year trial, we have decided to service both routes by alternating this part of the route on weekdays. This will mean alternating the present route (orange line on map) and the new Ara route (purple line on map).

Will the Port-to-Port stop at the Christchurch Airport terminal?

The Port-to-Port route will be extended to service the Airport terminal. The bus will continue from Wairakei Rd, along Wooldridge Rd, Harewood Rd, Orchard Rd and terminate at the Airport.


What does this mean for Route 125?

Due to capacity limits at the airport stop, Route 125 will no longer stop at the airport terminal. The 125 will continue to use two bus stops close to the airport that are approximately an 8-minute walk from the airport terminal. These are:

  • The stop outside the Antarctic Centre. This stop has a direct walkway that is mainly under cover.

  • The stop beside Spitfire Square.

Environment Canterbury will engage with Route 125 passengers prior to any changes being implemented.

What is a service review?

A service review is a process that investigates existing services and future proposals for bus routes. It gathers information from many sources including public feedback.

These areas include:

  • Transport strategies, policies and processes

  • Financial costs, benefits and considerations

  • Bus performance data

  • Collected and consultation feedback

  • Stakeholder and advisory groups and workshops

  • Technical considerations

A report collating information from all sources is then presented to the Environment Canterbury Council who make the final decisions while taking all of this information into account.

What are the next steps?

We are working on confirming the final timetable and route for the two new bus routes.

This will include:

Port-to-Port (Lyttelton to the airport)

  • Starting at Lyttelton Port the bus will travel through Heathcote and Opawa to the Bus Interchange. From the city centre it will go up Wairakei Rd to Wooldridge Rd and along Orchard Rd to the airport terminal.

  • A more frequent service, every 15 mins, during weekdays until 6pm, with 20 mins on Saturdays and 30 mins on Sundays.

  • At peak times the existing 10 min frequency trips will remain.

  • Servicing both Ara and the Brougham St and Sydenham shops on Colombo St. During week days the Port-to-Port will alternate trips, one going up the one-way system past Ara and the alternate going along Brougham St and up Colombo St

  • Servicing Christchurch International Airport

  • Morning and afternoon trips extended to Rapaki

Northwood to Huntsbury

  • This route will start in Northwood and travel through Casebrook and Bishopdale to Northlands Mall. It will continue down Cranford St to St Albans and the Bus Interchange. The southern end will then travel down Waltham Rd to St Martins before going up Huntsbury Hill.

  • An increased frequency of every 20 mins on weekdays until 6pm and 30 mins on weekends.

Christchurch City Council, our Metro partner, looks after the infrastructure for public transport. They have been consulting on proposed changes to infrastructure, such as bus shelters, seats, road markings along the two existing routes.

What about the Cass Bay, Rapaki service?

Council has approved an extra morning trip starting at Rapaki at 7.15am starting Monday 25 July.

This will increase the service to Rapaki and Cass Bay with four morning and three afternoon trips.

Public feedback for bus routes 17 and 28 closed on 5 December

Latest news

Thank you to everyone who had their say in our service review of Route 17 and Route 28. Your thoughts, ideas and opinions have helped us form the Council recommendations regarding these routes. Public feedback is an important part of service reviews and further details about the process are outlined below.

The service review of routes 17 and 28 has been presented to the Environment Canterbury Council and recommendations have been approved. This means that the local share of the funding has been approved.

We are now in negotiations with Waka Kotahi to secure the national share of the funding before we can confirm when these improvements will be implemented. Once funding is confirmed we will be able to order our new electric buses which will then be built and delivered.

Council has approved the following:

  • Changing the 17 and 28 routes to a high frequency Port-to-Port route and the new Northwood to Huntsbury route

  • The purchase of seven additional electric buses

  • A two-year trial of the Port-to-Port route with alternating services to Ara and Brougham St/Colombo St on weekdays

  • The Port-to-Port servicing the airport terminus stop and removing this stop from route 125

Why can’t we implement the changes now?

Public Transport is funded through four different sources:

  1. Fares

  1. Targeted ratesthis is the local share administered by Environment Canterbury

  1. Central government grants – administered by Waka Kotahi

  1. SuperGold card – funded by the Crown


New buses to cater for increased trip frequency will be ordered once funding from the government is confirmed.

What does this mean for the public?

The procurement of new buses is expected to take up to nine months, as long as there are no major supply issues. Implementation dates for the new routes will be decided following the confirmation of government funding.

What did public consultation tell us?

We had an excellent response with 695 people providing feedback.

This told us that:

  • 86% supported the Port-to-Port route

  • 91% supported the Northwood to Huntsbury route

  • 87% supported the proposal to increase bus frequencies

  • 70% said they would be willing to pay more through local rates to enable more of the bus fleet to be electric.

Why have we decided to trial an alternating route for the Port-to-Port service?

While 88% were in favour of the proposed route travelling past Ara, there were also 22% who had significant feedback and concerns about the service not going via the Sydenham shops and Brougham St. Due to this feedback, we considered several different route options, and a recommendation was made to Council. For the two-year trial, we have decided to service both routes by alternating this part of the route on weekdays. This will mean alternating the present route (orange line on map) and the new Ara route (purple line on map).

Will the Port-to-Port stop at the Christchurch Airport terminal?

The Port-to-Port route will be extended to service the Airport terminal. The bus will continue from Wairakei Rd, along Wooldridge Rd, Harewood Rd, Orchard Rd and terminate at the Airport.


What does this mean for Route 125?

Due to capacity limits at the airport stop, Route 125 will no longer stop at the airport terminal. The 125 will continue to use two bus stops close to the airport that are approximately an 8-minute walk from the airport terminal. These are:

  • The stop outside the Antarctic Centre. This stop has a direct walkway that is mainly under cover.

  • The stop beside Spitfire Square.

Environment Canterbury will engage with Route 125 passengers prior to any changes being implemented.

What is a service review?

A service review is a process that investigates existing services and future proposals for bus routes. It gathers information from many sources including public feedback.

These areas include:

  • Transport strategies, policies and processes

  • Financial costs, benefits and considerations

  • Bus performance data

  • Collected and consultation feedback

  • Stakeholder and advisory groups and workshops

  • Technical considerations

A report collating information from all sources is then presented to the Environment Canterbury Council who make the final decisions while taking all of this information into account.

What are the next steps?

We are working on confirming the final timetable and route for the two new bus routes.

This will include:

Port-to-Port (Lyttelton to the airport)

  • Starting at Lyttelton Port the bus will travel through Heathcote and Opawa to the Bus Interchange. From the city centre it will go up Wairakei Rd to Wooldridge Rd and along Orchard Rd to the airport terminal.

  • A more frequent service, every 15 mins, during weekdays until 6pm, with 20 mins on Saturdays and 30 mins on Sundays.

  • At peak times the existing 10 min frequency trips will remain.

  • Servicing both Ara and the Brougham St and Sydenham shops on Colombo St. During week days the Port-to-Port will alternate trips, one going up the one-way system past Ara and the alternate going along Brougham St and up Colombo St

  • Servicing Christchurch International Airport

  • Morning and afternoon trips extended to Rapaki

Northwood to Huntsbury

  • This route will start in Northwood and travel through Casebrook and Bishopdale to Northlands Mall. It will continue down Cranford St to St Albans and the Bus Interchange. The southern end will then travel down Waltham Rd to St Martins before going up Huntsbury Hill.

  • An increased frequency of every 20 mins on weekdays until 6pm and 30 mins on weekends.

Christchurch City Council, our Metro partner, looks after the infrastructure for public transport. They have been consulting on proposed changes to infrastructure, such as bus shelters, seats, road markings along the two existing routes.

What about the Cass Bay, Rapaki service?

Council has approved an extra morning trip starting at Rapaki at 7.15am starting Monday 25 July.

This will increase the service to Rapaki and Cass Bay with four morning and three afternoon trips.

  • Route review background

    Bus routes 17 and 28 are being reviewed

    Route 17, Bryndwr to Huntsbury starts at Sheffield Crescent near Wairakei Rd and Roydvale Ave and finishes up at Huntsbury Hill.

    Route 28, Casebrook to Lyttelton, starts in Northwood and finishes at Lyttelton Port with some morning and afternoon trips extending to Rapaki.

    Proposed changes include:

    • two new bus routes made up of a combination of the routes 17 and 28

    • increasing bus frequencies

    • extending one route to the Christchurch Airport

    • improving access to Ara and Moorhouse retail areas

    • supporting higher frequencies with new electric buses


    Why are we reviewing routes 17 and 28?

    The Greater Christchurch Public Transport Futures programme, a ten-year plan, is about increasing service and accessibility to public transport for the community. It also aims to increase our low emission fleet, develop our response to climate change, and as a result, encourage people to make a change in their choice of transport.

    Bus routes 17 and 28 are the first routes to be reviewed. We are looking at how we can design these routes to cater for both increased frequency and the inclusion of new or growing destinations.

  • Proposed New Routes

    supporting image

    Two New Routes

    The new routes will look a bit different and have been given the following names until the routes are confirmed and allocated a number.

    • Port to Port - This route will start at Lyttelton Port, and Rapaki, and will continue through Heathcote, Opawa and Waltham to the Bus Interchange. The northern end from the city will travel up Wairakei Rd, Bryndwr, with a proposed extension to Orchard Rd, finishing at the Christchurch Airport (see map).

    • Northwood to Huntsbury - This route starts in Northwood and travels through Casebrook and Bishopdale to Northlands Mall. It continues down Cranford St to St Albans and the Bus Interchange. The southern end travels down Waltham Rd to St Martins before going up Huntsbury Hill (see map).


    Airport Connection

    We are proposing extending the route from Wairakei Rd to Christchurch Airport. This will offer more people the opportunity to access both the airport for flights and adjacent businesses. We are excited about planning to extend this service and increasing availability to the growing number of businesses around the airport. (see map)

    This proposal will mean that the bus will not circle Sheffield Crescent, but instead will turn up Wooldridge Rd towards Harewood Rd.


    Route 125 Bus Stop At The Airport

    As part of this proposal, the route 125 (Redwood to Westlake) that presently stops at the airport terminal would instead use the bus stop outside the Antartic Centre on Orchard Rd and not go into the terminal.


    Redirecting the Port to Port route past Ara

    With the aim of connecting to both Ara and the growing retail areas on Moorhouse Ave, the Port to Port would travel from Brougham St up Shakespeare Rd, Waltham Rd and Moorhouse Ave, into the one-way system to reach the Bus Interchange. This efficiently delivers passengers to more key destinations. (see map)


  • Increasing Bus Frequencies

    Increasing bus frequencies increases the reliability of catching a bus when you need it. Knowing that your next bus is not far away takes the stress and planning out of your day.

    The Port to Port route will have increased frequencies of 15 mins during weekdays until 6pm, 20 mins on Saturdays, and 30 mins on Sundays. This increase will make it a high frequency, core route.

    The Northwood to Huntsbury will have consistent 20 mins on weekdays until 6pm and 30 mins on weekends.

    The Port to Port route has been prioritised for moving straight to 15 minute frequency because this schedule is more suitable for this frequency due to the nature of the streets. Both routes' schedules are simplified to ensure simplicity and consistency.

  • Electric buses are environmentally friendly

    Environment Canterbury is committed to reducing carbon emissions. There are two main ways that we are actively working towards this aim.

    • Encouraging more people to catch the bus. The emissions from one diesel bus roughly equates to five petrol cars. By enhancing the service to be more reliable with more frequent trips and efficient trips, it will encourage more people to leave their cars at home and catch the bus.
    • More electric and low emission buses. Environment Canterbury is working towards having 40% of the bus fleet being electric and low-emission by 2023. This work includes 25 more electric buses in the region by 2022. Electric buses cost more to purchase but Metro sees the value in upgrading the fleet.

    New Electric Buses

    New buses are needed to support higher frequency of services and increased capacity. Currently, we have funding for new low-emission diesel buses. Electric buses are desirable for metro to respond to climate change, but require extra funding.

    We want to hear your thoughts on funding of electric buses.

  • Bus infrastructure

    Christchurch City Council would like to improve the bus stops along route 17 and 28 to make them more accessible, provide more seats and shelters, and make it easier for buses to pull in and out of the bus stops.

    Christchurch City Council will be consulting early next year with these bus stop improvements in partnership with Environment Canterbury's route review. Property owners/residents who will be directly affected by bus stops changes will be contacted.

    Your feedback is welcome on bus stops and the surrounding environment which will help prepare consultation material for early next year.

    These are the areas that Christchurch City Council will be consulting on:

    • more seats and shelters
    • relocation and addition of bus stops
    • improved road markings so that the buses can easily pull into bus stops
    • replacing the sign/pole/seat and/or shelter with something new
    • better crossing facilities between bus stops (if they are on opposite sides of the road)
    • Bus locators (real time information)
    • better footpaths at bus stops
    • improved lighting in bus shelters
    • more tactile pavers
Page last updated: 21 Jun 2022, 02:57 PM