Bus Route Review 17 and 28

Public feedback for bus routes 17 and 28 closed on 5 December

Latest news

Thank you to everyone who had their say in our service review of Route 17 and Route 28. Your thoughts, ideas and opinions have helped us form the Council recommendations regarding these routes. Public feedback is an important part of service reviews and further details about the process are outlined below.

The service review of routes 17 and 28 has been presented to the Environment Canterbury Council and recommendations have been approved. This means that the local share of the funding has been approved.

We are now in negotiations with Waka Kotahi to secure the national share of the funding before we can confirm when these improvements will be implemented. Once funding is confirmed we will be able to order our new electric buses which will then be built and delivered.

Council has approved the following:

  • Changing the 17 and 28 routes to a high frequency Port-to-Port route and the new Northwood to Huntsbury route

  • The purchase of seven additional electric buses

  • A two-year trial of the Port-to-Port route with alternating services to Ara and Brougham St/Colombo St on weekdays

  • The Port-to-Port servicing the airport terminus stop and removing this stop from route 125

Why can’t we implement the changes now?

Public Transport is funded through four different sources:

  1. Fares

  1. Targeted ratesthis is the local share administered by Environment Canterbury

  1. Central government grants – administered by Waka Kotahi

  1. SuperGold card – funded by the Crown


New buses to cater for increased trip frequency will be ordered once funding from the government is confirmed.

What does this mean for the public?

The procurement of new buses is expected to take up to nine months, as long as there are no major supply issues. Implementation dates for the new routes will be decided following the confirmation of government funding.

What did public consultation tell us?

We had an excellent response with 695 people providing feedback.

This told us that:

  • 86% supported the Port-to-Port route

  • 91% supported the Northwood to Huntsbury route

  • 87% supported the proposal to increase bus frequencies

  • 70% said they would be willing to pay more through local rates to enable more of the bus fleet to be electric.

Why have we decided to trial an alternating route for the Port-to-Port service?

While 88% were in favour of the proposed route travelling past Ara, there were also 22% who had significant feedback and concerns about the service not going via the Sydenham shops and Brougham St. Due to this feedback, we considered several different route options, and a recommendation was made to Council. For the two-year trial, we have decided to service both routes by alternating this part of the route on weekdays. This will mean alternating the present route (orange line on map) and the new Ara route (purple line on map).

Will the Port-to-Port stop at the Christchurch Airport terminal?

The Port-to-Port route will be extended to service the Airport terminal. The bus will continue from Wairakei Rd, along Wooldridge Rd, Harewood Rd, Orchard Rd and terminate at the Airport.


What does this mean for Route 125?

Due to capacity limits at the airport stop, Route 125 will no longer stop at the airport terminal. The 125 will continue to use two bus stops close to the airport that are approximately an 8-minute walk from the airport terminal. These are:

  • The stop outside the Antarctic Centre. This stop has a direct walkway that is mainly under cover.

  • The stop beside Spitfire Square.

Environment Canterbury will engage with Route 125 passengers prior to any changes being implemented.

What is a service review?

A service review is a process that investigates existing services and future proposals for bus routes. It gathers information from many sources including public feedback.

These areas include:

  • Transport strategies, policies and processes

  • Financial costs, benefits and considerations

  • Bus performance data

  • Collected and consultation feedback

  • Stakeholder and advisory groups and workshops

  • Technical considerations

A report collating information from all sources is then presented to the Environment Canterbury Council who make the final decisions while taking all of this information into account.

What are the next steps?

We are working on confirming the final timetable and route for the two new bus routes.

This will include:

Port-to-Port (Lyttelton to the airport)

  • Starting at Lyttelton Port the bus will travel through Heathcote and Opawa to the Bus Interchange. From the city centre it will go up Wairakei Rd to Wooldridge Rd and along Orchard Rd to the airport terminal.

  • A more frequent service, every 15 mins, during weekdays until 6pm, with 20 mins on Saturdays and 30 mins on Sundays.

  • At peak times the existing 10 min frequency trips will remain.

  • Servicing both Ara and the Brougham St and Sydenham shops on Colombo St. During week days the Port-to-Port will alternate trips, one going up the one-way system past Ara and the alternate going along Brougham St and up Colombo St

  • Servicing Christchurch International Airport

  • Morning and afternoon trips extended to Rapaki

Northwood to Huntsbury

  • This route will start in Northwood and travel through Casebrook and Bishopdale to Northlands Mall. It will continue down Cranford St to St Albans and the Bus Interchange. The southern end will then travel down Waltham Rd to St Martins before going up Huntsbury Hill.

  • An increased frequency of every 20 mins on weekdays until 6pm and 30 mins on weekends.

Christchurch City Council, our Metro partner, looks after the infrastructure for public transport. They have been consulting on proposed changes to infrastructure, such as bus shelters, seats, road markings along the two existing routes.

What about the Cass Bay, Rapaki service?

Council has approved an extra morning trip starting at Rapaki at 7.15am starting Monday 25 July.

This will increase the service to Rapaki and Cass Bay with four morning and three afternoon trips.

Public feedback for bus routes 17 and 28 closed on 5 December

Latest news

Thank you to everyone who had their say in our service review of Route 17 and Route 28. Your thoughts, ideas and opinions have helped us form the Council recommendations regarding these routes. Public feedback is an important part of service reviews and further details about the process are outlined below.

The service review of routes 17 and 28 has been presented to the Environment Canterbury Council and recommendations have been approved. This means that the local share of the funding has been approved.

We are now in negotiations with Waka Kotahi to secure the national share of the funding before we can confirm when these improvements will be implemented. Once funding is confirmed we will be able to order our new electric buses which will then be built and delivered.

Council has approved the following:

  • Changing the 17 and 28 routes to a high frequency Port-to-Port route and the new Northwood to Huntsbury route

  • The purchase of seven additional electric buses

  • A two-year trial of the Port-to-Port route with alternating services to Ara and Brougham St/Colombo St on weekdays

  • The Port-to-Port servicing the airport terminus stop and removing this stop from route 125

Why can’t we implement the changes now?

Public Transport is funded through four different sources:

  1. Fares

  1. Targeted ratesthis is the local share administered by Environment Canterbury

  1. Central government grants – administered by Waka Kotahi

  1. SuperGold card – funded by the Crown


New buses to cater for increased trip frequency will be ordered once funding from the government is confirmed.

What does this mean for the public?

The procurement of new buses is expected to take up to nine months, as long as there are no major supply issues. Implementation dates for the new routes will be decided following the confirmation of government funding.

What did public consultation tell us?

We had an excellent response with 695 people providing feedback.

This told us that:

  • 86% supported the Port-to-Port route

  • 91% supported the Northwood to Huntsbury route

  • 87% supported the proposal to increase bus frequencies

  • 70% said they would be willing to pay more through local rates to enable more of the bus fleet to be electric.

Why have we decided to trial an alternating route for the Port-to-Port service?

While 88% were in favour of the proposed route travelling past Ara, there were also 22% who had significant feedback and concerns about the service not going via the Sydenham shops and Brougham St. Due to this feedback, we considered several different route options, and a recommendation was made to Council. For the two-year trial, we have decided to service both routes by alternating this part of the route on weekdays. This will mean alternating the present route (orange line on map) and the new Ara route (purple line on map).

Will the Port-to-Port stop at the Christchurch Airport terminal?

The Port-to-Port route will be extended to service the Airport terminal. The bus will continue from Wairakei Rd, along Wooldridge Rd, Harewood Rd, Orchard Rd and terminate at the Airport.


What does this mean for Route 125?

Due to capacity limits at the airport stop, Route 125 will no longer stop at the airport terminal. The 125 will continue to use two bus stops close to the airport that are approximately an 8-minute walk from the airport terminal. These are:

  • The stop outside the Antarctic Centre. This stop has a direct walkway that is mainly under cover.

  • The stop beside Spitfire Square.

Environment Canterbury will engage with Route 125 passengers prior to any changes being implemented.

What is a service review?

A service review is a process that investigates existing services and future proposals for bus routes. It gathers information from many sources including public feedback.

These areas include:

  • Transport strategies, policies and processes

  • Financial costs, benefits and considerations

  • Bus performance data

  • Collected and consultation feedback

  • Stakeholder and advisory groups and workshops

  • Technical considerations

A report collating information from all sources is then presented to the Environment Canterbury Council who make the final decisions while taking all of this information into account.

What are the next steps?

We are working on confirming the final timetable and route for the two new bus routes.

This will include:

Port-to-Port (Lyttelton to the airport)

  • Starting at Lyttelton Port the bus will travel through Heathcote and Opawa to the Bus Interchange. From the city centre it will go up Wairakei Rd to Wooldridge Rd and along Orchard Rd to the airport terminal.

  • A more frequent service, every 15 mins, during weekdays until 6pm, with 20 mins on Saturdays and 30 mins on Sundays.

  • At peak times the existing 10 min frequency trips will remain.

  • Servicing both Ara and the Brougham St and Sydenham shops on Colombo St. During week days the Port-to-Port will alternate trips, one going up the one-way system past Ara and the alternate going along Brougham St and up Colombo St

  • Servicing Christchurch International Airport

  • Morning and afternoon trips extended to Rapaki

Northwood to Huntsbury

  • This route will start in Northwood and travel through Casebrook and Bishopdale to Northlands Mall. It will continue down Cranford St to St Albans and the Bus Interchange. The southern end will then travel down Waltham Rd to St Martins before going up Huntsbury Hill.

  • An increased frequency of every 20 mins on weekdays until 6pm and 30 mins on weekends.

Christchurch City Council, our Metro partner, looks after the infrastructure for public transport. They have been consulting on proposed changes to infrastructure, such as bus shelters, seats, road markings along the two existing routes.

What about the Cass Bay, Rapaki service?

Council has approved an extra morning trip starting at Rapaki at 7.15am starting Monday 25 July.

This will increase the service to Rapaki and Cass Bay with four morning and three afternoon trips.

Ask a question about the proposed changes

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  • Will the new Northwood to Hunstbury still have a stop outside the Papanui club in Sawyers Arms Road. Also, will there be a bus stop South City?

    Jill Macdonald asked 3 months ago

    The review on routes 17 and 28 is almost completed. We are yet to come to a final decision about what changes will be implemented. As this portion of the routes will likely be the same as the present route the present the bus stops will likely remain as well.

  • Airport stop: I've already put in my submission but missed the fact that the 125 route will no longer go into the airport proper. The 125 is the bus I catch to the airport, and I usually have only carry-on luggage, but on the occasions when I have a bike box or suitcase, this would be a real pain. Will the new Port to Port route be able to take me from the Antarctic Centre to the terminal without a long wait (who likes rushing to catch a flight!)? Or can there be luggage trolleys at the Antarctic Centre? I also catch the 125 from Harewood/Bishopdale to Avonhead, Hornby, and Halswell, so appreciate the current route is slow now that it includes the airport terminal stop (unlike when it was first created). Thanks

    Fi Bennetts asked 7 months ago

    Thank you. Your comments are recorded. The proposed Port to Port route could pick you up outside the Antarctic Centre and it is planned to go into the airport terminal. With 15 min frequency I would expect it would not be a long Transfer wait. Regarding luggage trolleys - this is a great suggestion but needs to be made to the airport. Lets first see what is implemented from these proposals. 

  • Hi, will the new route from Northwood to Huntsbury still have bus stops on Highsted Road?

    Karen asked 7 months ago

    Yes, Highsted Rd will still be serviced as it is now. The streets the bus will travel around between the Bus Interchange and Northwood  are not expected to change.

  • Prior to the earthquakes you could get on the #28 bus at Lyttelton stops other than Norwich Quay. Will the new timetable enable residents to get on the bus on Winchester St and Oxford St so everyone does not have to walk down to Norwich Quay?

    Steph asked 7 months ago

    You are able to board at the present bus stops on Winchester St and Oxford St and this would not change. If you do get on on any stop around this loop you would then need to get off at the Norwich Quay stop and transfer to the bus that is leaving first. Your transfer is free and this may be a short wait.

  • Why can't I fill the form in. I live in Governors Bay and want to request an extension of the Rapaki service

    JDG asked 7 months ago

    The submissions are open to everyone. You will find on the on line form that Governors Bay comes up as a suburb. Go to the "Have Your Say" tab. Thank you

  • Am I correct when looking at the map- does the new proposed route for the 17 bus from Huntsbury still go the interchange but then not continue on its existing route?, rather then going towards Northland? My concern is all high school students in my area-Rangi, St Margarets, St Andrews and CGHS usually take the 17 and remain on it until a stop nearest their school. The new proposal means a change at the interchange.

    Andrea asked 7 months ago

    The proposed route for the Northwood to Huntsbury would go up Colombo St and Cranford St to Northlands Mall. These school students would need to transfer at the Bus Interchange onto a bus that goes to their schools either the new Port to Port for Rossall St, route 1 for Papanui Rd or route 29 for CGHS. With the increased frequency the wait should be minimal and transfers are free.

  • I can't find an online version of the submission form - where can I find it? I don't have a printer and the pdf version is not editable.

    Steph asked 7 months ago

    If you go to the tab's you will see beside this "Questions" tab there is the "Have Your Say" tab. Click into this and you will find the submission form that you can complete.

    Thank you for your participation

  • With the proposed changes to the #28 route, will the express bus stop before it gets to The Exchange say at Ara? Not everyone works in the central city. W

    Steph asked 7 months ago

    At present the express does not stop on route but can choose the fastest route into the CBD. This is the wording on the website.

    EXPRESS

    This trip does not pick up passengers after the last stop on Norwich Quay(Lyttelton) and will not drop passengers off before the Bus Interchange.

  • Does this port to port route go past the christchurch hospital, I think looking on the map it goes behind it, would it stop near the hospital?

    karen badger asked 7 months ago

    North of the Bus Interchange the proposed Port to Port route follows the present 17 route, along Hereford St, onto Rossall St and Wairakei Rd

  • I work at Christchurch hospital with start time 6:45am, there is no way I can catch a bus to the hospital on the No28 route now as it gets there too late, is it possible to make the no 28 bus route early enough to be able to get to the hospital at 6:30pm, also if going to airport often flights are early and it would be good if you could catch the bus at 5am to get to the airport on time.

    karen badger asked 7 months ago

    These are great questions and I will pass them onto the people who make decisions on times and schedules. Thank you

Page last updated: 21 Jun 2022, 02:57 PM