Bus Route Review 17 and 28

Public feedback for bus routes 17 and 28 closed on 5 December

Latest news

Thank you to everyone who had their say in our service review of Route 17 and Route 28. Your thoughts, ideas and opinions have helped us form the Council recommendations regarding these routes. Public feedback is an important part of service reviews and further details about the process are outlined below.

The service review of routes 17 and 28 has been presented to the Environment Canterbury Council and recommendations have been approved. This means that the local share of the funding has been approved.

We are now in negotiations with Waka Kotahi to secure the national share of the funding before we can confirm when these improvements will be implemented. Once funding is confirmed we will be able to order our new electric buses which will then be built and delivered.

Council has approved the following:

  • Changing the 17 and 28 routes to a high frequency Port-to-Port route and the new Northwood to Huntsbury route

  • The purchase of seven additional electric buses

  • A two-year trial of the Port-to-Port route with alternating services to Ara and Brougham St/Colombo St on weekdays

  • The Port-to-Port servicing the airport terminus stop and removing this stop from route 125

Why can’t we implement the changes now?

Public Transport is funded through four different sources:

  1. Fares

  1. Targeted ratesthis is the local share administered by Environment Canterbury

  1. Central government grants – administered by Waka Kotahi

  1. SuperGold card – funded by the Crown


New buses to cater for increased trip frequency will be ordered once funding from the government is confirmed.

What does this mean for the public?

The procurement of new buses is expected to take up to nine months, as long as there are no major supply issues. Implementation dates for the new routes will be decided following the confirmation of government funding.

What did public consultation tell us?

We had an excellent response with 695 people providing feedback.

This told us that:

  • 86% supported the Port-to-Port route

  • 91% supported the Northwood to Huntsbury route

  • 87% supported the proposal to increase bus frequencies

  • 70% said they would be willing to pay more through local rates to enable more of the bus fleet to be electric.

Why have we decided to trial an alternating route for the Port-to-Port service?

While 88% were in favour of the proposed route travelling past Ara, there were also 22% who had significant feedback and concerns about the service not going via the Sydenham shops and Brougham St. Due to this feedback, we considered several different route options, and a recommendation was made to Council. For the two-year trial, we have decided to service both routes by alternating this part of the route on weekdays. This will mean alternating the present route (orange line on map) and the new Ara route (purple line on map).

Will the Port-to-Port stop at the Christchurch Airport terminal?

The Port-to-Port route will be extended to service the Airport terminal. The bus will continue from Wairakei Rd, along Wooldridge Rd, Harewood Rd, Orchard Rd and terminate at the Airport.


What does this mean for Route 125?

Due to capacity limits at the airport stop, Route 125 will no longer stop at the airport terminal. The 125 will continue to use two bus stops close to the airport that are approximately an 8-minute walk from the airport terminal. These are:

  • The stop outside the Antarctic Centre. This stop has a direct walkway that is mainly under cover.

  • The stop beside Spitfire Square.

Environment Canterbury will engage with Route 125 passengers prior to any changes being implemented.

What is a service review?

A service review is a process that investigates existing services and future proposals for bus routes. It gathers information from many sources including public feedback.

These areas include:

  • Transport strategies, policies and processes

  • Financial costs, benefits and considerations

  • Bus performance data

  • Collected and consultation feedback

  • Stakeholder and advisory groups and workshops

  • Technical considerations

A report collating information from all sources is then presented to the Environment Canterbury Council who make the final decisions while taking all of this information into account.

What are the next steps?

We are working on confirming the final timetable and route for the two new bus routes.

This will include:

Port-to-Port (Lyttelton to the airport)

  • Starting at Lyttelton Port the bus will travel through Heathcote and Opawa to the Bus Interchange. From the city centre it will go up Wairakei Rd to Wooldridge Rd and along Orchard Rd to the airport terminal.

  • A more frequent service, every 15 mins, during weekdays until 6pm, with 20 mins on Saturdays and 30 mins on Sundays.

  • At peak times the existing 10 min frequency trips will remain.

  • Servicing both Ara and the Brougham St and Sydenham shops on Colombo St. During week days the Port-to-Port will alternate trips, one going up the one-way system past Ara and the alternate going along Brougham St and up Colombo St

  • Servicing Christchurch International Airport

  • Morning and afternoon trips extended to Rapaki

Northwood to Huntsbury

  • This route will start in Northwood and travel through Casebrook and Bishopdale to Northlands Mall. It will continue down Cranford St to St Albans and the Bus Interchange. The southern end will then travel down Waltham Rd to St Martins before going up Huntsbury Hill.

  • An increased frequency of every 20 mins on weekdays until 6pm and 30 mins on weekends.

Christchurch City Council, our Metro partner, looks after the infrastructure for public transport. They have been consulting on proposed changes to infrastructure, such as bus shelters, seats, road markings along the two existing routes.

What about the Cass Bay, Rapaki service?

Council has approved an extra morning trip starting at Rapaki at 7.15am starting Monday 25 July.

This will increase the service to Rapaki and Cass Bay with four morning and three afternoon trips.

Public feedback for bus routes 17 and 28 closed on 5 December

Latest news

Thank you to everyone who had their say in our service review of Route 17 and Route 28. Your thoughts, ideas and opinions have helped us form the Council recommendations regarding these routes. Public feedback is an important part of service reviews and further details about the process are outlined below.

The service review of routes 17 and 28 has been presented to the Environment Canterbury Council and recommendations have been approved. This means that the local share of the funding has been approved.

We are now in negotiations with Waka Kotahi to secure the national share of the funding before we can confirm when these improvements will be implemented. Once funding is confirmed we will be able to order our new electric buses which will then be built and delivered.

Council has approved the following:

  • Changing the 17 and 28 routes to a high frequency Port-to-Port route and the new Northwood to Huntsbury route

  • The purchase of seven additional electric buses

  • A two-year trial of the Port-to-Port route with alternating services to Ara and Brougham St/Colombo St on weekdays

  • The Port-to-Port servicing the airport terminus stop and removing this stop from route 125

Why can’t we implement the changes now?

Public Transport is funded through four different sources:

  1. Fares

  1. Targeted ratesthis is the local share administered by Environment Canterbury

  1. Central government grants – administered by Waka Kotahi

  1. SuperGold card – funded by the Crown


New buses to cater for increased trip frequency will be ordered once funding from the government is confirmed.

What does this mean for the public?

The procurement of new buses is expected to take up to nine months, as long as there are no major supply issues. Implementation dates for the new routes will be decided following the confirmation of government funding.

What did public consultation tell us?

We had an excellent response with 695 people providing feedback.

This told us that:

  • 86% supported the Port-to-Port route

  • 91% supported the Northwood to Huntsbury route

  • 87% supported the proposal to increase bus frequencies

  • 70% said they would be willing to pay more through local rates to enable more of the bus fleet to be electric.

Why have we decided to trial an alternating route for the Port-to-Port service?

While 88% were in favour of the proposed route travelling past Ara, there were also 22% who had significant feedback and concerns about the service not going via the Sydenham shops and Brougham St. Due to this feedback, we considered several different route options, and a recommendation was made to Council. For the two-year trial, we have decided to service both routes by alternating this part of the route on weekdays. This will mean alternating the present route (orange line on map) and the new Ara route (purple line on map).

Will the Port-to-Port stop at the Christchurch Airport terminal?

The Port-to-Port route will be extended to service the Airport terminal. The bus will continue from Wairakei Rd, along Wooldridge Rd, Harewood Rd, Orchard Rd and terminate at the Airport.


What does this mean for Route 125?

Due to capacity limits at the airport stop, Route 125 will no longer stop at the airport terminal. The 125 will continue to use two bus stops close to the airport that are approximately an 8-minute walk from the airport terminal. These are:

  • The stop outside the Antarctic Centre. This stop has a direct walkway that is mainly under cover.

  • The stop beside Spitfire Square.

Environment Canterbury will engage with Route 125 passengers prior to any changes being implemented.

What is a service review?

A service review is a process that investigates existing services and future proposals for bus routes. It gathers information from many sources including public feedback.

These areas include:

  • Transport strategies, policies and processes

  • Financial costs, benefits and considerations

  • Bus performance data

  • Collected and consultation feedback

  • Stakeholder and advisory groups and workshops

  • Technical considerations

A report collating information from all sources is then presented to the Environment Canterbury Council who make the final decisions while taking all of this information into account.

What are the next steps?

We are working on confirming the final timetable and route for the two new bus routes.

This will include:

Port-to-Port (Lyttelton to the airport)

  • Starting at Lyttelton Port the bus will travel through Heathcote and Opawa to the Bus Interchange. From the city centre it will go up Wairakei Rd to Wooldridge Rd and along Orchard Rd to the airport terminal.

  • A more frequent service, every 15 mins, during weekdays until 6pm, with 20 mins on Saturdays and 30 mins on Sundays.

  • At peak times the existing 10 min frequency trips will remain.

  • Servicing both Ara and the Brougham St and Sydenham shops on Colombo St. During week days the Port-to-Port will alternate trips, one going up the one-way system past Ara and the alternate going along Brougham St and up Colombo St

  • Servicing Christchurch International Airport

  • Morning and afternoon trips extended to Rapaki

Northwood to Huntsbury

  • This route will start in Northwood and travel through Casebrook and Bishopdale to Northlands Mall. It will continue down Cranford St to St Albans and the Bus Interchange. The southern end will then travel down Waltham Rd to St Martins before going up Huntsbury Hill.

  • An increased frequency of every 20 mins on weekdays until 6pm and 30 mins on weekends.

Christchurch City Council, our Metro partner, looks after the infrastructure for public transport. They have been consulting on proposed changes to infrastructure, such as bus shelters, seats, road markings along the two existing routes.

What about the Cass Bay, Rapaki service?

Council has approved an extra morning trip starting at Rapaki at 7.15am starting Monday 25 July.

This will increase the service to Rapaki and Cass Bay with four morning and three afternoon trips.

  • This survey has closed. Thank you to everyone who has submitted.

    We are reviewing routes 17 and 28. Tell us what you think of the proposals.

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Page last updated: 21 Jun 2022, 02:57 PM